Warranty and Terms of Service
Revolution Robotics is proud to offer quality products and solutions. It is our priority to insure your positive experience and we welcome your feedback on our products and services.
Warranty and Support
In order to ensure your satisfaction, each product is carefully inspected during production and placed though a variety of tests to insure complete functionality. Should you have any problems with your order, please let us know as soon as possible. We will make every effort to resolve the issue in a timely manner.
Limited product application engineering support is provided to our customers so please feel free to approach us with your support related inquires.
Our parts are not certified for use in medical, life support, or military applications. If you are interested in devices for these uses please contact us, as we may be able to accommodate.
Exchanges and Returns
If any item is damaged due to shipping or defective on arrival, please contact our support staff immediately. Keep items in their original packaging as it will help insure a prompt resolution.
Non-defective returns are permitted within 14 days from the date of purchase. Please be aware that we can only process unopened and unaffected merchandise due to the nature of the items being sold. The product must remain in its original packaging and in the original condition as you received it. Some items may be subject to a 15% restocking fee. Please contact our support department to initiate your return process.
Orders that are shipped to countries outside the United States may be subject to import taxes, customs tariffs, and fees levied by the destination country or the shipping company. These charges are the customer’s responsibility and will be billed by the delivery company. We have no control over these charges and are unable to estimate them. Tariffs and taxes are neither collected nor included in your price calculation at the time of your order; for an estimate of these fees, which vary by region, contact the customs office in your area. Purchases are shipped with the terms DDU (Delivered Duty Unpaid).
Payment terms are provided to customers under contract. Unless agreed upon otherwise, payment terms are net30. Payments are due from the date of invoice. Payment to be made in full within the payment terms. Late payment penalty subject to 1.9% monthly interest.